NEWS
NEWS
October 7, 2025
G7 Service Group Brings Executive Insight to NYMBA Convention 2025
September 22, 2025
G7 Service Group Welcomes Industry Veteran Tom Cutsinger as Director
May 8, 2025
G7 Service Group Brings Leadership and Field Insight to NAMFS 2025
G7 Service Group reinforced its position as a trusted industry voice at the 2025 NYMBA Convention, with CEO Jodi Gaines and President/COO Kellie Chambers contributing to two high-profile loan servicing sessions. Both leaders addressed pressing compliance challenges, operational hurdles and the role of technology and innovation in shaping the future of mortgage servicing.
These sessions reflected G7’s commitment to bridging regulatory requirements with real-world execution. From navigating FHA conveyance timelines and foreclosure delays to leveraging AI in property preservation, G7 continues to deliver thought leadership that supports servicers in protecting portfolios and sustaining community value.
The following sessions highlighted G7’s executive insight into the critical issues shaping today’s servicing landscape:
Session: Concurrent Loan Servicing Panel – Navigating Today’s Regulatory Challenges
G7 CEO Jodi Gaines led a loan servicing roundtable for an in-depth discussion on the most pressing issues shaping the loan servicing landscape. The session tackled heightened regulatory scrutiny, emerging legislation and operational challenges that directly affect borrower communication and foreclosure management.
Key discussion areas included HUD CAFMV bidding guidance for New York, the end of FHA COVID loss mitigation (ML 2025-12) and its ripple effects on bankruptcy and foreclosure filings, delays driven by FAPA and overbooked courts, and HUD’s revised default date calculation. Panelists also examined Zombie Mortgage legislation and the potential impact of GSE insurance changes that would no longer require minimum coverage.
The session underscored the need for proactive compliance strategies, clear borrower outreach and operational agility to mitigate risk in a shifting regulatory climate. Gaines’s perspective reinforced how servicers can balance investor requirements with practical, field-informed execution.
Session: Loan Servicing Best Practices for Successfully Managing Assets
G7 President & COO Kellie Chambers participated in a high-impact panel focused on best practices for managing servicing assets amid evolving industry pressures. The discussion addressed operational challenges, compliance considerations and technology-driven changes in property preservation.
Highlights included the potential impact of the October 1st MCM change on FHA conveyance timelines, the growing restrictions on which contractors may pull permits and how these developments affect hazard insurance repairs. Chambers also guided discussion on the increasing use of AI in the property preservation space, noting the advantages of efficiency, consistency, fraud detection and predictive insights, while also stressing the importance of transparency and employee engagement.
The panel emphasized that AI should enhance, not replace, field expertise, and that proper communication is key to maintaining morale as technology evolves. By focusing on practical solutions and real-world execution, Chambers and fellow panelists delivered strategies that help servicers maintain compliance, drive efficiency and strengthen portfolio performance.
To learn how G7 helps servicers navigate FHA conveyance changes, manage foreclosure delays, and leverage AI for efficiency and compliance, visit https://www.g7servicegroup.com/services.
G7 Service Group is proud to announce the addition of Tom Cutsinger as Director of Vendor Oversight and Single-Family Rental Operations. With more than 20 years of leadership experience in construction and vendor management, Tom brings a proven track record of operational excellence across Single-Family Rental (SFR), Government-Sponsored Enterprise (GSE), and Real Estate Owned (REO) asset operations.
In his new role, Tom will oversee G7’s vendor oversight department and national single-family rental operations, supporting the company’s commitment to delivering consistent quality, compliance, and efficiency for clients.
Tom is recognized as an experienced leader in managing national vendor networks, residential renovations, and strategic field operations. His expertise includes process improvement, disaster response, and municipal coordination. Throughout his career, he has built strong partnerships and led high-performing teams that deliver results across large-scale property portfolios.
Career Highlights:
Oversaw 550+ vendors supporting 28,000+ rental homes across 80+ U.S. markets
Led national renovation and make-ready programs for GSE and SFR assets
Reduced project timelines by 18% through process optimization and quality control
Spearheaded disaster response initiatives for hurricanes, wildfires, and FEMA-declared zones
Built scalable vendor inspection programs and nationwide winterization protocols
Strong collaborator with realtors, city officials, contractors, and internal stakeholders
"Tom’s leadership and deep industry expertise will be invaluable as G7 continues to expand our single-family rental operations and strengthen vendor oversight," said Kellie Chambers, President & COO of G7 Service Group. "His proven ability to drive efficiency, ensure quality, and lead through complex challenges makes him a tremendous addition to our leadership team."
G7 Service Group continues to grow its presence as a trusted partner in property preservation, single-family rental management, and vendor oversight, committed to elevating standards and protecting assets nationwide.
G7 Service Group made a strong impact at the 2025 NAMFS Annual Conference, leading two high-profile sessions that addressed critical challenges in loan servicing and field operations. With G7 executives moderating both panels, the company helped shape important conversations between servicers, field partners and industry stakeholders.
These sessions highlighted G7’s commitment to aligning field execution with client goals. From strategies to improve bid approvals and revenue recovery to reducing losses through first-time-right performance, G7 demonstrated how proactive, compliance-driven work in the field leads to better outcomes across the board.
Through its continued involvement with NAMFS, G7 is also advancing support for the vendor community. The company advocates for clearer expectations, faster decisions and field-informed policy that supports both quality and accountability. By strengthening communication and promoting realistic standards, G7 is helping build a more reliable and respected vendor network that delivers results for servicers and preserves neighborhood value.
The following sessions showcased G7’s leadership and industry insight in action:
Session: Fast-Track to Profit: Maximizing Revenue Under Tight Deadlines
G7 Service Group took center stage with a high-impact panel discussion titled Fast-Track to Profit: Maximizing Revenue Under Tight Deadlines. Moderated by G7’s Co-Founder and President/COO Kellie Chambers, the session brought together industry veterans from MSI, VRM and CLS Contractors to share real-world strategies for boosting profitability while navigating FHA timelines and operational constraints.
Chambers, a longtime industry leader and NAMFS board member, guided the conversation through some of the most urgent topics facing the field services industry today. These included the impact of rising homeowner equity on FHA conveyance outcomes and how the evolving CWCOT program is reshaping timelines.
Veteran field contractor, Chizzonite offered tactical guidance on how to capitalize on initial secure and first bid opportunities by thoroughly assessing property conditions during the first visit, submitting clear and data-backed bids and accelerating approvals. The discussion highlighted the importance of field-ready teams and well trained office staff. These are areas where G7 continues to lead through innovation, responsiveness and investor-aligned execution.
The session reflected G7’s broader mission to help clients reduce exposure, maintain compliance and deliver quality results that preserve both properties and profitability. As markets tighten and expectations rise, G7 remains committed to building smarter and faster pathways to revenue for the field contractors and full recovery for clients.
Session: Maximizing Recovery & Reducing Losses Under Tight Deadlines
G7 Service Group played a leading role in one of the event’s most anticipated sessions. CEO and Founder Jodi Gaines moderated the returning Servicer Panel, Maximizing Recovery & Reducing Losses Under Tight Deadlines, featuring panelists from Truist, Loancare, US Bank and Freedom Mortgage.
The discussion focused on the financial and operational consequences of delays and inaccuracies in property preservation. Panelists stressed the importance of performing services correctly on the first visit to avoid rework, minimize risk and maintain investor compliance and confidence.
Gaines led the conversation through key issues that impact recovery, including adherence to FHA timelines, compliance with evolving investor expectations and the role of complete and timely documentation. Servicers shared real-world examples of how minor execution failures can escalate into reconveyance, claim denials and increased exposure.
The session underscored G7’s commitment to quality, transparency and timely performance. As pressure mounts across portfolios, G7 continues to help clients stay aligned with investor requirements and focused on long-term asset preservation.
To learn how G7 helps servicers protect property value and reduce loss under tight deadlines, visit https://www.g7servicegroup.com/services.